Providing for Organizational Memory in Computer-Supported Meetings

Meeting memory features are poorly integrated into current group support systems (GSS) . This paper discusses how to introduce meeting memory functionality into a GSS. The author first introduces the benefits of a good meeting and organizational memory to an organization. Then, challenges such as storing semantically rich output, building up the meeting memory during the meeting with a minimum of additional effort and integrating meeting memory into organizational memory, and privacy protection are discussed. Finally, using the Group-Object object-oriented model of a GSS, the author shows how meeting memory functionality can be implemented in a GSS.